Privacy Policy
Learn about how VOWLY collects, uses, and protects your personal information
Last updated: January 16, 2025
This Privacy Policy explains how VOWLY ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website and use our international marriage registration services. This policy describes your privacy rights and how the law protects you.
We are committed to protecting your privacy and ensuring the security of your personal information. As a platform that helps international couples navigate marriage registration requirements, we understand the sensitive nature of the information you share with us.
Information We Collect
Account Information
Information you provide when creating an account and using our services:
- • Contact information (name, email address, phone number)
- • Account credentials and authentication data
- • Profile information and preferences
- • Communication preferences and settings
Personal and Partner Information
Information about you and your partner for marriage registration purposes:
- • Personal details (dates of birth, citizenship, residence)
- • Relationship information and marriage history
- • Document status and availability information
- • Children information (if applicable)
- • Travel preferences and time constraints
- • Budget and financial preferences
Documents and Files
Documents you upload for marriage registration assistance:
- • Identity documents (passports, national ID cards)
- • Birth certificates and civil status documents
- • Divorce certificates and death certificates (if applicable)
- • Translation documents and certifications
- • Any other supporting documents you choose to upload
Automatically Collected Information
Information collected automatically when you use our services:
- • Usage data and interaction patterns
- • Device information and browser details
- • IP address and location data
- • Cookies and similar tracking technologies (see our Cookie Policy)
- • Log files and error reports
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- • Provide marriage registration guidance and recommendations
- • Operate our country ranking wizard and calculator tools
- • Process and manage your bookings and payments
- • Store and manage your documents securely
- • Maintain your user account and preferences
Communication
- • Send service-related notifications and updates
- • Respond to your inquiries and support requests
- • Provide important account and security information
- • Send marketing communications (with your consent)
- • Share relevant news and service improvements
Legal and Security
- • Comply with legal obligations and regulations
- • Prevent fraud and ensure platform security
- • Protect our rights and legitimate interests
- • Investigate and resolve disputes
- • Enforce our terms of service
Improvement
- • Analyze usage patterns to improve our services
- • Develop new features and functionality
- • Optimize user experience and interface design
- • Conduct research and analytics (anonymized)
- • Ensure technical performance and reliability
Third-Party Services
We work with trusted third-party service providers to deliver our services. These providers may have access to your personal information only to perform specific tasks on our behalf:
Supabase
Database and authentication services for secure data storage and user management.
OAuth Providers
Google, Facebook, and Apple authentication services for convenient login options.
Stripe
Payment processing services for secure handling of booking payments and transactions.
Vercel Blob
File storage services for secure document uploads and management.
When We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
With trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided they agree to keep this information confidential.
Legal Requirements
When required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company (with advance notice to users).
With Your Consent
With your explicit consent for any other purpose not covered above, such as sharing information with partners who may assist with your marriage registration process.
International Data Transfers
As an international service, your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws:
- We use service providers that comply with international data protection standards
- Data transfers are protected by appropriate safeguards such as standard contractual clauses
- We ensure adequate levels of protection for your personal information
- EU users: transfers outside the EEA are made with appropriate safeguards under GDPR
Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy:
Account Data
- • Active accounts: Retained while account is active
- • Inactive accounts: Deleted after 3 years of inactivity
- • Deleted accounts: Data removed within 30 days
- • Some data may be retained for legal compliance
Documents
- • Uploaded documents: Stored while account is active
- • Automatically deleted when account is closed
- • Temporary files: Deleted within 7 days
- • Backup copies: Removed within 90 days
Transaction Data
- • Payment records: Retained for 7 years (legal requirement)
- • Booking history: Retained for service purposes
- • Financial data: Follows applicable regulations
- • Tax records: Retained as legally required
Usage Data
- • Analytics data: Retained for 2 years (anonymized)
- • Log files: Deleted after 1 year
- • Session data: Deleted when session expires
- • Cache data: Automatically purged regularly
Your Privacy Rights
You have certain rights regarding your personal information. These rights may vary depending on your location and applicable laws:
GDPR Rights (EU Users)
- • Access: Request a copy of your personal data
- • Rectification: Correct inaccurate information
- • Erasure: Request deletion of your data
- • Portability: Receive your data in a portable format
- • Restriction: Limit how we process your data
- • Objection: Object to certain types of processing
CCPA Rights (California Users)
- • Know: What personal information we collect
- • Delete: Request deletion of personal information
- • Opt-out: Opt-out of sale of personal information
- • Non-discrimination: Equal service regardless of privacy choices
- • Disclosure: Details about data sharing practices
General Rights
- • Update your account information at any time
- • Withdraw consent for optional data processing
- • Opt-out of marketing communications
- • Download your data through your account settings
- • Close your account and request data deletion
How to Exercise Rights
To exercise your privacy rights, contact us at:
- • Email: privacy@vow.legal
- • Through your account settings
- • Via our website contact form
- • Response time: Within 30 days
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- • End-to-end encryption for data transmission
- • Secure database storage with encryption at rest
- • Regular security updates and patches
- • Multi-factor authentication options
- • Secure API endpoints and access controls
Organizational Measures
- • Limited access to personal data on need-to-know basis
- • Regular staff training on data protection
- • Data processing agreements with service providers
- • Regular security audits and assessments
- • Incident response and breach notification procedures
Important Security Note
While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your personal information using industry-standard practices.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
If we become aware that we have collected personal information from children under 16 without verification of parental consent, we will take steps to remove that information from our servers promptly.
Note: Information about children provided by parents for marriage registration purposes (such as dependent children information) is processed with appropriate safeguards and parental consent.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date at the top of this policy
- Sending you an email notification for significant changes
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
Questions About Our Privacy Policy?
If you have any questions about this Privacy Policy, your personal information, or how to exercise your privacy rights, please don't hesitate to contact us:
Email: privacy@vow.legal
Data Protection Officer: dpo@vow.legal
Address: VOWLY Legal Team, Privacy Department
Response Time: We aim to respond within 72 hours
For cookie-related questions, please see our Cookie Policy